PRIVACY POLICY

This Privacy Policy ("Policy") explains our policy regarding the collection, use, disclosure, and transfer of your information by Jen Academy ("Company"), which manages and operates the website www.jenacademy.com ("Site") and all associated platforms (web, apps, emails), or mobile/internet-connected devices ("Services"). This Policy is a part of the Terms of Use. Capitalized terms used here but not defined shall have the same meanings as attributed to them in the Terms of Use.

This Privacy Policy applies to individuals who view, browse, or use the Services ("User"). For the purposes of this Policy, wherever the context requires, "you" or "your" refers to the User, and "we", "us", or "our" refers to the Company.

As we update, improve, and expand the Services, this Policy may change, so please refer to it periodically. By using the Site or the Services, you consent to the collection, storage, and use of your personal information, including any changes provided by you, for any of the services that we offer.

The Company respects the privacy of its Users and is committed to protecting it in all respects. This Policy applies to individuals who visit, browse, or use the Services ("User"). Wherever applicable, "you" or "your" refers to the User, while "we", "us", or "our" refers to the Company.

As the Services evolve, this Policy may change. Please check this page periodically for any updates. By using the Site or the Services, you consent to the collection, storage, and use of your personal information as outlined in this Policy. We are committed to respecting and protecting the privacy of our Users.

INFORMATION COLLECTED FROM YOU

• When you use the Platform by way of registration, login, creation of a user account, purchasing a course, attempting a mock test, or interacting via third-party websites and/or mobile applications, Jen Academy may collect personal identifiable information, including your name, date of birth, gender, demographic information, photos, email address, telephone number, mobile phone number, credit card or debit card details, geographic location, mailing address, social media account details, and examination preferences.
• Jen Academy will use this information to validate your identity as a user, to provide the Services, including administration of your user account, to notify you of changes to the Service or about changes to our terms and conditions or privacy policy, to manage business operations, including financial reporting and billing, for product and service development, and to send newsletters, promotional offers, and coupons. This information may also be used for marketing, advertising, research, and analytics to improve the quality of the Service and ensure it is presented in the most effective way for you.
• By registering on the Jen Academy Platform, you consent to provide the aforementioned personal information, which is lawful, necessary, and permissible. You can discontinue using the Platform at any time. However, Jen Academy may not be able to provide you with its Services without this information.

INFORMATION COLLECTED AUTOMATICALLY

• When you visit or interact with the Platform, apart from Jen Academy, certain third-party advertisers and/or service providers may use technologies to automatically collect information about you for transactional and promotional purposes. This may include log files, cookies, web beacons, mobile device information, payment/purchase information, and more.
• Log Files: Automatically receive log information from your browser and device, including IP address, device ID, network operator, operating system, browser type, etc., which helps us improve the Platform's performance.
• Cookies: Data files placed on your device to track your activity, personalize your experience, and improve the Platform.
• Web Beacons: Transparent images used in emails to understand customer behavior and improve service quality.
• Mobile Analytics: Software to analyse the App's usage and improve functionality.
• Payment Information: For paid features and services, payment gateway providers may collect your details (name, address, card information, etc.). Payments processed by these gateways are not handled by Jen Academy.

LINK TO THIRD PARTIES

The Platform may contain links to third-party websites, which are not covered by this Privacy Policy. Once you leave our servers, any interaction with third-party websites is at your own risk. Jen Academy is not liable for any loss or risk your personal information may face.

SHARING OR DISCLOSURE OF INFORMATION COLLECTED

We will not disclose your information without your consent, except in the following cases:

• Legal Necessity: Information may be disclosed if required by law, court orders, or governmental agencies.
• Limited Disclosure to Service Providers: Your information may be shared with third-party service providers to improve services (but not Sensitive Personal Data).
• Limited Disclosures for Improvement of Services: Your information may be shared with sponsors, advertisers, or third parties for promotional and marketing purposes in aggregated, anonymized form.

ACCESSING AND UPDATING PERSONAL INFORMATION

We make good faith efforts to provide you with access to your personal information upon request. Any inaccuracies or deficiencies found will be corrected or amended as feasible, subject to any legal or legitimate business requirements. Requests for deletion of information can be made via email.

SECURITY OF INFORMATION COLLECTED

We take the security of your information seriously and employ technical and organizational measures to protect your data against unauthorized access, loss, or damage. However, no security system is completely impenetrable, and we cannot guarantee the security of your information.

UPDATES AND CHANGES

We reserve the right to change the terms of this Policy. Any changes will be effective immediately and communicated by posting on the Site. Your continued use of the Site or Services constitutes acceptance of these changes.

GRIEVANCE REDRESSAL MECHANISM